Return Policy
Questions
Please call 213.488.9668
 
Cancellations & Returns
We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, you can return the product through the mail for a refund or replacement within 10 days of receipt of goods. Custom sized rings are NOT returnable.

Returns are easy:

  • You will need the original order number. Log into your account by clicking on the "My Account" button. Find your order by order date or order number and select it. Then select "Click here for printable copy of your invoice". 
  • Please make note of why the item is being returned. You can simply write this on the invoice you include inside the package.
  • The item(s) must be returned in its original packaging and with all accompanying manuals and accessories if applicable.
  • Package the item securely so as to avoid damage during shipping. Returned items should be insured for full value.
  • All manufacturers' warranties must still be in effect if applicable.
Send the package to:

TG (Return Processing), 631 S. Olive St., #490, Los Angeles, CA 90014


   

 

© Copyright 2010, Timeless Gems. All rights reserved.