Customer Service

Order Processing

At TimelessGems.com, we want you to have a satisfying shopping experience. For your convenience, the following payment options are available: Visa, Mastercard, Discover and American Express.

As soon as you place your order using our easy-to-navigate system, we immediately begin processing it. Because it is immediate, canceling your order is not an option. Most orders are processed and leave our facility in as little as three business days. If for some reason you change your mind after placing an order, we welcome you to take advantage of our 10-day return policy, detailed below.

Shipping
We use the most reputable shipping companies to deliver your purchase in a timely manner. We deliver to street addresses ONLY in the continental United States, Hawaii, Alaska, Canada and Australia using private carriers. Shipments WILL NOT be made to PO Box destinations. We use UPS as our main shipping provider. If you cannot receive a package by UPS please contact us at 213.488.9668 and we can discuss the proper shipping for your area.

Security/Insurance Protection

When your order is shipped from our facility, you will receive an email with the tracking information. All packages are fully insured at no additional charge. UPS will require a signature upon delivery.

Shipping Options

Please note that the shipping times stated below are in addition to the processing time. There are no promo or coupon codes required for free shipping. The applicable shipping methods will appear during checkout.

Processing time is usually three business days.

SHIPPING OPTION	CHARGE
In-Store Pickup	FREE
3-day shipping with $100.00 minimum purchase	FREE
Overnight shipping with $2500.00 minimum purchase	FREE
UPS 2-day	$ 20.00
UPS Overnight	$ 30.00
UPS all other shipping (below $100 minimum)	$ 9.95
International orders (Canada & Australia)	$ 50.00
Other international: call or email (click here)

Questions

For product inquiries or help using the TimelessGems.com website, please call 213.488.9668.

Cancellations & Returns

We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, you can return the product through the mail for a refund or replacement within 10 days of receipt of goods. Custom sized rings are NOT returnable.

Returns are easy:

You will need the original order number. Log into your account by clicking on the "My Account" button. Find your order by order date or order number and select it. Then select "Click here for printable copy of your invoice".
Please make note of why the item is being returned. You can simply write this on the invoice you include inside the package.
The item(s) must be returned in its original packaging and with all accompanying manuals and accessories if applicable.
Package the item securely so as to avoid damage during shipping. Returned items should be insured for full value.
All manufacturers' warranties must still be in effect if applicable.

Send the package to:

TG (Return Processing), 631 S. Olive St., #490, Los Angeles, CA 90014

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